Shipping Policy

Thank you for choosing Sylvandoria. We are dedicated to providing top-tier pet accessories alongside a frictionless delivery experience. To guarantee that your purchases from our Toys, Daily Supplies, and Pet Wardrobe collections reach you safely and promptly, please review our detailed logistical framework below.

As soon as your payment is validated, our logistics hub begins order preparation. Standard quality assurance checks, packaging procedures, and courier hand-offs generally require 2 business days. Please be aware that purchases finalized on weekends or recognized public holidays will enter the active processing queue on the subsequent business day.

Sylvandoria proudly ships premium pet supplies worldwide. To simplify your checkout experience, we apply a universal international shipping fee of $5.99 USD. After leaving our warehouse facility, standard cross-border delivery windows typically span between 10 and 20 business days, depending on your exact geographic destination.

While we strive for absolute punctuality, certain transit variables fall outside our corporate jurisdiction. Occurrences such as stringent border customs clearances, severe meteorological events, or regional carrier bottlenecks may occasionally prolong delivery. We sincerely appreciate your patience and understanding should these rare external disruptions manifest.

The moment your parcel is dispatched, an automated alert containing your unique tracking credentials will be routed to your inbox. You may monitor your delivery's progression via international tracking portals. Please grant the courier's digital network 24 to 72 hours to index the initial transit data.

To ensure the fastest possible delivery of your entire order, multi-item purchases (for instance, combining bulky Toys with items from our Daily Supplies) might be distributed across multiple fulfillment facilities. Consequently, your goods may arrive in separate packages, with each parcel receiving an independent tracking identifier.

If you must adjust your delivery details or product specifications, you are required to email our support desk within a strict 12-hour window following order placement. Send your request to support@sylvandoria.com with your Order ID explicitly outlining the necessary amendments. Once a shipment enters the active fulfillment cycle, we cannot guarantee successful modifications or cancellations.

If a postal carrier cannot successfully deliver your parcel, they will typically leave a notification and hold the package at a local sorting facility. It is entirely the recipient's responsibility to arrange a redelivery or collect the parcel. Sylvandoria assumes no financial liability for goods returned to sender due to invalid addresses or a failure to claim the package.

If your delivery timeline exceeds the projected window, please evaluate your tracking link. If the timeline reflects movement within the past 7 days, your parcel remains active. However, if the tracking status has remained completely static for more than 7 consecutive days, please contact our support team with your order credentials so we can initiate an official carrier inquiry.

• Lost in Transit: If an official investigation determines your parcel was lost in the transit network before reaching its destination, we will unconditionally authorize a complimentary replacement.

• Marked as Delivered: Our custodial liability terminates once the courier registers a successful delivery to your provided coordinates. We do not offer financial refunds or replacements for packages reported stolen or missing after this status update. We advise consulting neighbors or building management in such scenarios.

We operate a globally integrated supply chain. To maintain competitive pricing and uncompromising quality control for our pet collections, your items may be dispatched directly from our verified manufacturing partners located across various international regions.

By completing a purchase on the Sylvandoria platform, you legally consent to the following parameters:

• Transit Projections: All delivery timeframes are estimates and do not constitute absolute, legally binding guarantees.

• Import Duties and Taxes: The buyer assumes full financial responsibility for any municipal taxes, VAT, or customs clearance fees levied by destination authorities. These surcharges are excluded from our base prices and checkout totals.

• Address Accuracy: The purchaser guarantees the absolute precision of the shipping address submitted during checkout. We hold no liability for misrouted shipments stemming from inaccurate or incomplete recipient data.

Should you have any inquiries regarding our logistics or your specific order, our dedicated team is at your disposal.

• Operating Brand: Sylvandoria

• Managing Corporation: Hongkong Medihold Limited

• Registered Headquarters: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong

• Official Support Email: support@sylvandoria.com

• Client Service Line: +1 (208) 907-7236